Customer Support

You can request service by submitting a support form on our website, calling our support team directly, or emailing us with your equipment details and issue description.

Make a note of the error code and restart the machine. If the issue persists, contact support and provide the model number and code so we can quickly identify the problem.

Supplies can be ordered through our website, by phone, or by contacting your account representative. If you’re on an auto-ship plan, we monitor usage and ship as needed.

Most service agreements include parts, labor, maintenance, and toner. Exact coverage details depend on your contract—feel free to contact us if you’re unsure.

Our goal is to respond to all service requests within one business day. Many issues can be resolved remotely, while on-site support is dispatched as needed.

Yes. Once your request is submitted, you’ll receive a confirmation and updates from our support team, including technician scheduling and resolution status.

We only provide support for devices covered by an active Print Advisors service agreement. If you’re interested in coverage, reach out to discuss available options.

Yes. Many issues can be resolved over the phone or through remote access tools. Our team will guide you through the process or connect remotely when needed.

For general inquiries, updates to your account, or non-technical support, contact our main office by phone or email—we’re happy to help.

Invoices and payment options are typically sent by email. If you need assistance with billing or want to update your account information, contact our admin team. Contact your financing company directly If your service contract is financed.